WHERE ARE TRONQUE PRODUCTS MADE?
Tronque is responsibly formulated and manufactured in Auckland, New Zealand.
We ship from our warehouse in Auckland, New Zealand.
ARE TRONQUE PRODUCTS 'CLEAN'?
We are proud to use the 'cleanest of the clean' ingredients in our formulas.
We’re proud of our clean, premium ingredients, which are selected for efficacy, safety and sustainability.
Every ingredient we use falls within the Environmental Working Group’s ‘green zone’ on their toxicity scale and meets our Clean Beauty Philosophy criteria.
We also actively ban these questionable ingredients commonly used in personal care products.
DO TRONQUE PRODUCTS HAVE EXPIRATION DATES?
Yes. Please check the box packaging and look for the jar symbol and its number. This is how many months, once opened, the product is active before expiry. As Tronque products contain only small amounts of natural preservatives, we recommend using them quickly, while they’re at their most effective.
Most of our products have a 6 month shelf life, once opened.
HOW DO I STORE MY TRONQUE PRODUCTS?
As Tronque products contain only natural preservatives in small amounts, we recommend storing them out of direct sunlight, at room temperature, fully closed.
Please do not throw away the Firming Butter's seal. This encourages no moisture to enter the pot and keeps the active ingredients fresh, as long as possible.
DOES TRONQUE PROVIDE SAMPLES?
Yes, every online order qualifies for free samples.
WHAT DOES BIO-CLEANICAL® MEAN?
For efficacy and safety, we combine plants, superfruits, antioxidants and clean science. Plant Bioactives + Clean Clinical Science = Bio-Cleanical®
ARE TRONQUE FORMULATIONS NATURAL?
There’s no universal definition for ‘natural’ or 'clean’ skincare. ‘Natural Skincare’ usually means the products are formulated with some naturally derived ingredients – but not necessarily non-toxic or chemical free. ‘Clean Skincare’ usually means products without harmful or compromised ingredients.
Tronque combines plant actives with clean, active clinicals – selected for efficacy, safety and sustainability – and naturally sourced, whether whole, derived or nature identical. We leave out toxic ingredients, fillers, fragrances and preservatives. Please read our Clean Beauty Philosophy to learn more about our clean skincare.
HOW LONG DOES A TRONQUE BOTTLE LAST?
Tronque products are face-worthy body care products. This means, that you are recieving a high-volume product that is expenisive to formulate.
For example, our Firming Butter is 200ml, a large amount for the body, compared to a 50ml face creme. Techinically you are recieving 4x face creme's in one pot.
This is also true for our Exfoliating Refining Serum which is 120ml. Compared to your usually 30ml face serum, 4 times smaller in comparision.
CAN I EXCHANGE A PRODUCT?
Due to health and hygienic reasons, we can’t offer returns/exchanges.
However, if you’re unhappy for any reason, please get in touch and we’ll do all we can to put things right.
As Tronque formulations are 99.9% plant-derived, each batch may vary ever so slightly in colour and texture.
CAN WE SEND BACK OUR PACKAGING FOR RECYCLING?
Yes! We offer a send back option and are happy to pay for postage, while our refills are coming. Please get in contact with us and we can organise everything (currently avaliable for NZ and Australia only).
If you have more than 3 product vessels to send back, we have a sweet surprise for you.
DOES TRONQUE TEST ON ANIMALS?
Tronque does not test any ingredients or formulations on animals and never will.
All our formulas are completely vegan.
ARE TRONQUE PRODUCTS SAFE TO USE?
Tronque uses the safest, 'cleanest', endocrine disruptor free ingredients for ultimate reassurance.
Tronque products are formulated to be safe for all skin types.
However, we are results driven and our formulations do contain active ingredients.
As everyone’s different, we can’t guarantee you won’t experience a skin reaction, and aren’t liable should this happen.
Please patch test, read the ingredient list and usage directions thoroughly and/or consult your doctor or dermatologist before using.
IS TRONQUE SAFE FOR GLUTEN AND NUT ALLERGIES?
Yes. All formulas are gluten free.
We do use nut oils and butters in our products. Please read the ingredients list and we recommend patch testing before use if you are at all concerns.
ARE TRONQUE PRODUCTS SAFE TO USE WHILE PREGNANT?
Congratulations! Our products are formulated and tested for safety.
Yes, our products are suitable to be used while pregnant.
If you’re pregnant, please read each ingredient list thoroughly and talk to your doctor before using our products as they do contain active ingredients, and we’re not responsible for health concerns while using our products.
As your skin goes through many changes while pregnant, including skin sensitivites, we suggest speaking to your doctor or dermatologist if using Exfolaiting Refining Serum while pregnant. This is due to skin being more sensitive while pregnant.
DOES TRONQUE USE FRAGRANCES AND PARABENS?
Tronque products contain no parabens.
Tronque products contain no added synthetic fragrances. We use the smallest 100% natural certified fragrence in our Firming Butter and Vitamin C Body Oil.
This fragrance chosen is 100% natural, NATRUE certified (the toughest in the business), made in Grasse France and is very subtle.
We chose to add ths fragrence to uplift our customers when using the FIrming Butter, to elevant their experience.
There is no fragrence added to Scar Concentrate and Exfoliating Refining Serum. Their (very subtle) scent comes from its unique blend of botanicals.
We don’t use parabens (hormone-disrupting preservatives) in our formulations. Please see our Clean Beauty Philosophy for a full list of ingredients we leave out.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes, absolutely! We use third party payment software.
HOW DOES TRONQUE PRESERVE ITS PRODUCTS?
Our stringent Clean Beauty Philosophy means using only naturally derived emulsifiers, preservatives and stabilisers from plants in extremely low percentages – approved by COSMOS, NATRUE and ECOCERT.
Natural preservatives are obviously not as tough as say, parabens. As our products contain many actives, we suggest keeping your Tronque products out of heat, damp moisture and fully sealed, with it's correct safety seal, for optium results.
Please see our blog article on how to care for your natural beauty products.
WHAT IF I HAVE ANOTHER QUESTION?
We would love to hear from you at email@example.com