FAQ'S

WHERE ARE TRONQUE PRODUCTS MADE?

Tronque is responsibly formulated and manufactured in Auckland, New Zealand.

ARE TRONQUE PRODUCTS 'CLEAN'?

Yes, we’re proud of our clean, premium ingredients, which are selected for efficacy, safety and sustainability. Every ingredient we use falls within the Environmental Working Group’s green zone’ on their toxicity scale and meets our Clean Beauty Philosophy criteria. We also actively ban these questionable ingredients commonly used in personal care products. 

DO TRONQUE PRODUCTS HAVE EXPIRATION DATES?

Yes. Please check the box packaging and look for the jar symbol and its number. This is how many months, once opened, the product is active before expiry. As Tronque products contain only small amounts of natural preservatives, we recommend using them quickly, while they’re at their most effective. 

HOW DO I STORE MY TRONQUE PRODUCTS?

As Tronque products contain only natural preservatives in small amounts, we recommend storing them out of direct sunlight, at room temperature, fully closed.

DOES TRONQUE PROVIDE SAMPLES?

Yes, every online order qualifies for free samples. 

WHAT DOES BIO-CLEANICAL® MEAN?

For efficacy and safety, we combine plants, superfruits, antioxidants and clean science. Plant Bioactives + Clean Clinical Science = Bio-Cleanical®

ARE TRONQUE FORMULATIONS NATURAL?

There’s no universal definition for ‘natural’ or 'clean’ skincare. ‘Natural Skincare’ usually means the products are formulated with some naturally derived ingredients – but not necessarily non-toxic or chemical free. ‘Clean Skincare’ usually means products without harmful or compromised ingredients.

Tronque combines plant actives with clean, active clinicals – selected for efficacy, safety and sustainability – and naturally sourced, whether whole, derived or nature identical. We leave out toxic ingredients, fillers, fragrances and preservatives. Please read our Clean Beauty Philosophy to learn more about our clean skincare.

CAN I EXCHANGE A PRODUCT?

Due to health and hygienic reasons, we can’t offer returns. But if you’re unhappy for any reason, please get in touch and we’ll do all we can to put things right. As Tronque formulations are 99% plant-derived, each batch may vary ever so slightly in colour and texture. 

DOES TRONQUE TEST ON ANIMALS?

Tronque does not test any ingredients or formulations on animals and never will.

ARE TRONQUE PRODUCTS SAFE TO USE?

Tronque products are formulated to be safe for all skin types. However, our formulations do contain active ingredients. As everyone’s different, we can’t guarantee you won’t experience a skin reaction, and aren’t liable should this happen. Please patch test, read the ingredient list and usage directions thoroughly and/or consult your doctor or dermatologist before using. 

ARE TRONQUE PRODUCTS GLUTEN FREE?

Yes. Although we do use ceramides derived from grains. The extraction process means any residual gluten is well below the intolerance threshold, but if you’re concerned, we recommend patch testing before use. 

ARE TRONQUE PRODUCTS SAFE TO USE WHILE PREGNANT?

Congratulations! Our products are formulated and tested for safety. If you’re pregnant, please read each ingredient list thoroughly and talk to your doctor before using our products as they do contain active ingredients, and we’re not responsible for health concerns while using our products.

DOES TRONQUE USE FRAGRANCES AND PARABENS?

Tronque products contain no added synthetic or natural fragrances. Each product’s (very subtle) scent comes from its unique blend of botanicals. 

We don’t use parabens (hormone-disrupting preservatives) in our formulations. Please see our Clean Beauty Philosophy for a full list of ingredients we leave out.

ARE TRONQUE PRODUCTS VEGAN?

Yes, except our Firming Butter, which contains ingredients made by bees. 

HOW DOES TRONQUE PRESERVE ITS PRODUCTS?

Our stringent Clean Beauty Philosophy means using only naturally derived emulsifiers, preservatives and stabilisers from plants in extremely low percentages – approved by COSMOS, NATRUE and ECOCERT.

WHAT IF I HAVE ANOTHER QUESTION?

We’d love to hear from you at hello@tronque.com

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